Comprehensive Managed IT Support Services in One All-Inclusive Package
Our Managed IT Support Services provide everything your business needs in one all-inclusive package. From proactive maintenance and fast support to robust cybersecurity and scalable solutions, we handle it all—so you can focus on growing your business with confidence.
Are your employees wasting time chasing unresolved issues?
Are high priority tickets not being prioritised?
Network Issues causing you to be less productive?
Are you being overcharged for routine tasks that should be simple?
We Resolve 98.7% of ALL Issues in the first contact
We believe a robust cybersecurity program and seamless IT management deliver unmatched value by protecting your business, driving productivity, and securing its future success.
Trust Cyber Kaizen to Secure Your Business and Drive Success...
We understand the challenges of unreliable IT systems, slow support, and unresolved issues that stall productivity, lower employee morale, and expose your business to unnecessary risks.
With over 20 years of experience, our certified team supports businesses across the UK and beyond, securing over a thousand devices and users while delivering unmatched reliability and advanced cybersecurity solutions.
We believe a robust cybersecurity program and seamless IT management bringlasting value by protecting your business, driving productivity, and securing its future success.
We’re passionate about helping businesses like yours thrive. Let’s work together to create tailored IT and cybersecurity solutions that meet your unique needs.
Comprehensive IT Support and Cybersecurity Services We OfferCore Services
Our Managed IT Support keeps your business running smoothly with proactive maintenance, fast issue resolution, and expert guidance. From monitoring your systems to providing 24/7 support, we handle your IT so you can focus on growing your business.
Our Managed Cybersecurity services protect your business with continuous threat monitoring, rapid response, and expert-driven solutions. We proactively secure your systems, safeguard sensitive data, and give you peace of mind to focus on what matters most.
Our Cloud Services empower your business with secure, scalable, and efficient solutions. From streamlined collaboration to reliable data storage and access from anywhere, we help you stay productive, protected, and ready for growth.
Things That Will Benefit You
Cost Predictability
With a set monthly fee, you can plan your budget easily and avoid any surprise IT costs popping up.
Proactive Maintenance
We perform Regular IT checkups and monitor the uptime of your IT systems to keep things running smoothly.
Scalable Solutions
You can tweak your IT services as your business grows, so your systems always keep up with what you need.
Your Strategy to Success
Step 1: Schedule your FREE Consultation with an Expert
We’ll schedule a Teams meeting to discuss your business, goals, challenges, and answer any questions.
Step 2: We Create Your Business Plan
We’ll create a tailored Business IT Strategy, outlining exactly how we’ll get your business back on track while reducing costs.
Step 3: Worry-Free IT for Secure, Growing Businesses
Streamlined IT and robust security help your business thrive with confidence and peace of mind.
Client Testimonials
Switching to Cyber Kaizen was one of the best decisions we’ve made for our business. Their support team is not only responsive but also incredibly proactive, ensuring our systems run smoothly and securely. Since leaving our previous provider, we’ve experienced improved overall productivity and transitioned to Microsoft 365. The difference has been night and day!!
★★★★★5/5
Zac Chandler
Owner
Features
Unlimited Support
All-in-One fixed monthly fee—no surprises, just reliable, expert help whenever you need it.
Onsite Escalation
Expert help delivered quickly, with no surprise costs, for total peace of mind.
Patch Management
Stay secure and up-to-date with automated patching and ensure your systems run smoothly, always.
Microsoft 365 Backup
Secure Microsoft 365 data with automated backups for fast, reliable recovery.
Security Awareness Training
Empower your team with training to spot and stop cyber threats.
Vulnerability Management
We identify and fix vulnerabilities to keep your business secure.
24/7 Incident Response
Rapid, round-the-clock response to secure your business from emerging threats.
Quarterly Business Reviews
Regular strategic reviews to align your IT and security with your business goals to deliver success.
User Identity Protection
Protect user identities with advanced security measures to prevent unauthorised access.
We’ve kept our pricing simple and stress-free, just like our IT support. Our packages are designed to fit your business needs without breaking the bank. Whether you’re looking for essential support or advanced security features, there’s an option that’s perfect for you. And the best part? No hidden fees or surprises—just straightforward, reliable IT solutions you can count on!
Essential
Proactive Managed IT Support, care and expert assistance to keep your systems running smoothly and your business on track.
£65 Per User
Unlimited Fast Remote IT Support
Onsite Escalation
Proactive Maintenence
Problem Management
24/7 Infrustructure Monitoring
OS Patches and Security Updates
Technology Business Reviews
Monthly Reports
Standard
Ensures reliable system performance, cybersecurity proactive protection, and expert support to safeguard your business.
£85 Per User
Everything in Essentials +
24/7 Incident Response
Managed Endpoint Protection (MDR)
Email & Comms Protection
24/7 SOC Remediation
Microsoft 365 User Backup
Security Awareness Training & Phishing
Web Content filtering
Popular
Advanced
Combines advanced cybersecurity techniques and management to provide top-tier protection and proactive solutions.
£110 Per User
Everything in Standard +
User Identity Protection
Vulnerability Management
Threat Hunting
Attack Surface Reduction
M365 Annual Disaster Recovery Testing
M365 Advanced Auditing
Cyber Essentials/PCI Compliance Reviews
Frequently Asked Questions
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Managed IT Support Services involve outsourcing your IT requirements to a professional team that monitors, maintains, and supports your business’s technology. They handle everything from troubleshooting and system updates to cybersecurity and strategic IT planning.
Our Managed IT Support includes proactive system monitoring, data backups, cybersecurity, operating system and software updates, network management, and helpdesk support. Depending the package we also offer IT consultancy, tailored strategies and advanced cybersecurity to align with your business goals.
Businesses benefit from reduced downtime, improved system performance, enhanced security, and predictable IT costs. It’s a cost-effective way to access expert support without the need for a full-time, in-house IT team.
Absolutely! Managed IT Support is ideal for small businesses that need reliable, expert IT services at a predictable monthly cost. It helps streamline operations, secure data, and free up time to focus on growth.
Our pricing is based on the level of service and the number of employees or IT users in your business. We offer all-in-one fixed monthly plans, providing predictable costs that are easy to budget so you’ll never face unexpected surprises.
Yes! We include cybersecurity as part of their each package services, protecting your business from threats like malware, ransomware, and data breaches. Review the package above to see which one fits your business.
Yes, Managed IT Support is flexible and can scale as your business grows. Whether you’re adding users, devices, or new locations, the support adapts to your evolving needs.
Simply contact a us to schedule a FREE consultation. We’ll assess your current IT setup, discuss your needs, and recommend a tailored plan to keep your business running smoothly and securely.
Yes, we provide remote IT support for employees working from home—or anywhere else! Our remote support services ensure your team stays connected, secure, and productive, no matter where they’re located.
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Frequently Asked Questions
Can proactive IT support prevent cyber attacks?
Proactive IT support can significantly reduce the risk of cyber attacks. By implementing regular updates, monitoring systems for vulnerabilities, and providing employee training, proactive support helps identify and mitigate potential threats before they escalate into serious incidents.
What are the benefits of proactive IT support for businesses?
The benefits of proactive IT support for businesses include enhanced system reliability, reduced downtime, improved security against cyber threats, and cost predictability, allowing organisations to focus on growth while ensuring their IT infrastructure runs smoothly.
What are some common proactive IT support services?
Common proactive IT support services include regular system monitoring, automated updates, data backups, cybersecurity assessments, and 24/7 helpdesk support. These services help identify and resolve issues before they impact business operations, enhancing overall IT reliability.
How does proactive IT support improve employee productivity?
Proactive IT support enhances employee productivity by identifying and resolving potential issues before they disrupt work. This ensures that systems run smoothly, reduces downtime, and allows employees to focus on their core tasks without technical interruptions.
What is the importance of proactive IT support in healthcare?
The importance of proactive IT support in healthcare lies in its ability to minimise downtime, enhance data security, ensure compliance with regulations, and ultimately improve patient care by enabling seamless access to vital information and technology.
Can proactive IT support reduce IT costs?
Proactive IT support can significantly reduce IT costs. By preventing potential issues before they arise, businesses can avoid costly downtime, emergency fixes, and inefficient resource allocation, ultimately leading to more predictable and manageable IT expenses.
What are the advantages of 24/7 managed IT support?
The advantages of 24/7 managed IT support include uninterrupted system monitoring, immediate response to technical issues, enhanced security against cyber threats, and the peace of mind that your IT needs are always being handled, regardless of the time.
How much does managed IT support cost on average?
The average cost of managed IT support typically ranges from £50 to £200 per user per month, depending on the services required, the complexity of the IT environment, and the provider's expertise.
How does managed IT support handle IT emergencies?
Managed IT support handles IT emergencies by providing rapid response and resolution, leveraging monitoring tools to detect issues early, and employing a dedicated team to address problems swiftly, ensuring minimal downtime and safeguarding business operations.
Can managed IT support reduce IT downtime?
Managed IT support significantly reduces IT downtime by providing proactive maintenance, real-time monitoring, and timely issue resolution. This ensures a stable and reliable IT environment, minimising disruptions and maximising productivity for your organisation.
How does proactive IT support improve customer satisfaction?
Proactive IT support enhances customer satisfaction by preventing issues before they disrupt operations, ensuring consistent system performance and reliability. This leads to reduced downtime, quicker response times, and overall smoother IT experiences, allowing clients to focus on their core business activities.
Can proactive IT support detect potential issues early?
Proactive IT support can indeed detect potential issues early. By continuously monitoring systems and networks, it identifies vulnerabilities and performance anomalies before they escalate, ensuring timely intervention and minimising disruptions to your business operations.
How does managed IT support improve network security?
Managed IT support enhances network security by providing proactive monitoring, timely updates, and expert oversight, ensuring that vulnerabilities are detected and addressed promptly, thus minimising the risk of cyber threats and data breaches.
What services are included in managed IT support?
Managed IT support includes a range of services such as network monitoring, data backup and recovery, software updates, cybersecurity measures, and help desk support, ensuring your IT systems run smoothly and securely.
What is the difference between managed and unmanaged IT support?
The difference between managed and unmanaged IT support lies in the level of oversight and services provided. Managed IT support offers proactive management, monitoring, and maintenance of IT systems, while unmanaged support requires businesses to handle issues independently with minimal external assistance.
What are the key features of managed IT support?
The key features of managed IT support include proactive monitoring, 24/7 technical assistance, regular system updates, data backup and recovery, cybersecurity measures, and scalable solutions tailored to meet the unique needs of small to medium-sized businesses.
How does proactive IT support improve network security?
Proactive IT support improves network security by continuously monitoring systems, identifying vulnerabilities, and implementing preventative measures. This approach helps to mitigate risks before they escalate, ensuring a more robust defence against potential cyber threats.
How does proactive IT support reduce system downtime?
Proactive IT support significantly reduces system downtime by identifying and addressing potential issues before they escalate into critical problems. This approach involves regular monitoring, maintenance, and updates, ensuring your IT infrastructure remains robust and operational.
How does managed IT support help with IT budgeting?
Managed IT support helps with IT budgeting by offering predictable costs through fixed monthly fees, which alleviates unexpected expenses. This allows businesses to allocate resources more effectively, ensuring financial planning aligns with their IT needs and growth objectives.
What is the difference between reactive and proactive IT support?
The difference between reactive and proactive IT support lies in their approach to IT management. Reactive support addresses issues as they arise, while proactive support anticipates potential problems and implements measures to prevent them, leading to improved system reliability and reduced downtime.
How does managed IT support impact business growth?
Managed IT support significantly impacts business growth by enhancing operational efficiency, reducing downtime, and enabling scalability. By leveraging expert technology solutions, businesses can focus on core functions and innovation, ultimately driving productivity and revenue.
Can managed IT support improve employee productivity?
Managed IT support can significantly improve employee productivity by streamlining IT operations, minimizing downtime, and providing quick resolutions to technical issues. This allows employees to focus on their core tasks rather than troubleshooting IT problems.
What is the role of IT support in cybersecurity?
The role of IT support in cybersecurity is essential for safeguarding an organisation's digital assets. It involves monitoring systems, implementing security measures, providing updates, and responding to threats to ensure robust protection against cyber risks.
How do automated monitoring tools aid proactive IT support?
Automated monitoring tools significantly enhance proactive IT support by continuously analysing system performance and identifying potential issues before they escalate, ensuring timely interventions and reducing downtime for businesses. This leads to smoother IT operations and better overall security.
What is the role of AI in proactive IT support?
The role of AI in proactive IT support is to enhance real-time monitoring and analysis, enabling early detection of potential issues, automated response to threats, and optimisation of IT operations, thereby ensuring reliability and security for businesses.
What are some proactive IT support best practices?
Proactive IT support best practices include regular system updates, continuous monitoring for unusual activity, implementing robust cybersecurity measures, training staff on security awareness, and maintaining comprehensive documentation to ensure swift issue resolution.
Can managed IT support replace in-house IT staff?
Managed IT support can effectively complement or replace in-house IT staff. It offers cost efficiency, access to a broader range of expertise, and 24/7 support, ensuring your business stays operational and secure without the overhead of maintaining a full-time team.
What are the benefits of outsourcing IT support?
The benefits of outsourcing IT support include cost efficiency, access to expertise, and the ability to focus on core business functions while ensuring reliable IT operations and enhanced cybersecurity measures, ultimately leading to improved overall performance.
How often should IT teams perform proactive maintenance?
IT teams should perform proactive maintenance regularly, ideally on a monthly basis, to ensure optimal system performance and to prevent potential issues before they arise. This routine helps maintain reliability and security in IT operations.
What is the role of managed IT support in business operations?
The role of managed IT support in business operations is to ensure seamless technology management, enhancing efficiency and productivity while mitigating risks. It provides proactive maintenance, crisis management, and strategic planning tailored to the unique needs of the business.
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