Primary keyword “IT support tender” in H1. Low competition, high buyer intent. No competitor in Hertfordshire has a dedicated tender/RFP landing page – this gives us first-mover advantage for a very commercial keyword.
This page is for you if:
We respond to IT support tenders and RFPs across the UK. Most of our clients have between 10 and 200 employees and operate in Hertfordshire, London, or the surrounding counties – but we work with organisations anywhere that our remote and hybrid support model fits.
When you invite us to respond to your IT support tender, you won’t get a generic PDF. You’ll get a response built around your specific requirements.
Every IT support contract we propose is priced per user, per month, on a fixed fee. We break down exactly what's included and what isn't. No surprises six months in. No variable billing. No "price on application." You can compare us directly against every other provider in your tender.
Our IT support SLA covers response times, resolution targets, uptime commitments, and escalation procedures. We publish our actual performance – 98.7% of issues resolved on first contact, under 15-minute average response. These aren't targets. They're measured results from the past 12 months.
We map our services directly to your tender specification. Managed IT support, cybersecurity, cloud management, vendor management, onsite visits, strategic reviews – listed clearly against your requirements so there's no ambiguity about what you're buying.
Every tender response includes client references you can contact directly. We also provide relevant case studies that show measurable outcomes – cost savings, performance improvements, security upgrades. Not vague testimonials. Specific evidence.
Switching IT provider is the part most businesses worry about. Our tender response includes a detailed transition plan – covering documentation, parallel running, system audits, and handover timelines. We've done this many times. Most transitions complete within two to four weeks with no downtime.
We provide evidence of our certifications (Microsoft Partner, CISSP), our security practices, our data handling procedures, and our insurance coverage. If your tender requires Cyber Essentials, GDPR compliance evidence, or specific technical standards, we address each requirement individually.
Whether you’re tendering for a new IT support contract or reviewing your current one, here’s how we structure our agreements.
Contract Details Table
| Element | Detail |
|---|---|
| Pricing model | Fixed per-user, per-month fee |
| Minimum term | 12 months (monthly rolling after that) |
| Minimum users | 10 users |
| Maximum users | 200 users |
| Notice period | 90 days written notice |
| Onboarding | 2–4 weeks, managed transition with parallel running |
| SLA response time | Under 15 minutes (remote), same day (onsite) |
| SLA resolution | 98.7% first-contact fix rate |
| Support hours | 8am–6pm Mon–Fri (extended and 24/7 available) |
| Monitoring | 24/7/365 proactive monitoring and alerting |
| Cybersecurity | Built into every plan – not an add-on |
First IT Partner. Basic, comprehensive support keeping operations fully stable.
High-growth businesses needing active cybersecurity posture monitoring alongside rapid support.
Regulated, scaling industries requiring zero security compromise and intensive compliance framework management.
Unlimited remote helpdesk, 24/7 monitoring, endpoint security, Microsoft 365 management, monthly patching, quarterly business reviews.
Everything in Essential, plus monthly onsite visits, security awareness training, Microsoft 365 backup, phishing simulations, vendor management, hardware lifecycle management.
Everything in Standard, plus 24/7 SOC monitoring, managed detection and response (MDR), vulnerability scanning, dark web monitoring, incident response, dedicated account manager, compliance support.
For exact pricing against your tender specification, request a response and we'll provide a detailed breakdown within 48 hours.
We don’t win every tender we respond to. But we win most of them – and the ones we lose tend to be on price alone, not on quality, capability, or responsiveness. Here’s what sets our tender responses apart:
Most providers take one to two weeks to respond to an IT support tender. We return a full, detailed response within 48 hours of receiving your ITT or RFP. If your timeline is tight, we work to it.
We don't skip questions, pad answers with marketing language, or redirect you to our website. Every question in your tender document gets a specific, substantive answer. If something isn't within our scope, we say so.
No "price on application." No "let's arrange a meeting first." Our tender response includes clear, comparable pricing that you can put directly into your scoring matrix.
Switching IT provider is the biggest concern in most IT support tenders. We address it head-on with a step-by-step plan, timelines, and evidence from previous transitions.
Most IT support tender respondents are pure MSPs. We combine managed IT support with CISSP-certified cybersecurity – 24/7 SOC monitoring, managed detection and response, penetration testing, Cyber Essentials certification support. If your tender asks about security, our answer is stronger than most.
We work with a deliberately managed client base – never more than we can properly support. You get named engineers, direct access to senior staff, and quarterly strategy reviews. Not a ticket queue. Not a call centre.
If you’re running an IT support tender for the first time – or even if you’ve done it before – these are the questions that separate good providers from bad ones. We answer every one of these in our standard tender response.
1. What is your average response time for support requests? (Ask for measured data, not targets.)
2. What percentage of issues do you resolve on first contact?
3. How do you prioritise tickets – and who decides what's urgent?
4. What happens outside your core support hours?
5. Do you provide onsite support? How quickly? Is it included or charged extra?
6. What cybersecurity is included as standard in your IT support plans?
7. Do you hold any security certifications? (CISSP, ISO 27001, Cyber Essentials)
8. How do you handle security incidents? Do you have a documented response plan?
9. Can you support us in achieving Cyber Essentials certification?
10. What security awareness training do you provide for our staff?
11. How is your pricing structured? Per user, per device, or something else?
12. What isn't included in your standard contract? What costs extra?
13. What is the minimum contract term? What are the notice periods?
14. How do you handle price increases during the contract?
15. Can you provide references from businesses similar to ours?
16. How do you manage the transition from our current IT provider?
17. What documentation do you produce during onboarding?
18. How long does a typical transition take? Will there be downtime?
19. Do you operate in parallel with the outgoing provider during handover?
20. What happens if the transition goes wrong? What's your contingency?
We answer every one of these questions in our standard tender response. If a provider can't answer them clearly, that tells you something.
Forward your ITT, RFP, tender document, or requirements specification to **tenders@cyberkaizen.co.uk** or use the form below. If you don't have a formal document, a list of requirements and your headcount is enough to get started.
We'll review your requirements within 24 hours and confirm whether we're the right fit. If we're not, we'll tell you – and explain why. We'd rather be honest upfront than waste your time.
You'll receive a complete tender response covering scope, pricing, SLAs, references, transition planning, and compliance evidence. Every response is written specifically for your organisation – not templated.
If your tender process includes a clarification stage or presentation, we're ready. We can attend in person (Hertfordshire and London) or via video call. You'll meet the people who would actually deliver your service – not a sales team.
Send Us Your Tender
We’ve responded to IT support tenders from organisations across a range of sectors. Whether you’re in the private or public sector, we understand the specific requirements and evaluation criteria that matter to your procurement team.
| Sector | Tender Experience | Key Requirements We Address |
|---|---|---|
| Education (schools, MATs, colleges) | ITTs, DfE frameworks, KCSIE compliance | Safeguarding, filtering, device management, term-time onsite |
| Charities and nonprofits | Charity-specific procurement, grant-funded tenders | Cost sensitivity, Microsoft charity licensing, donor data protection |
| Legal and professional services | RFPs from law firms, accountancy practices, consultancies | SRA compliance, client data security, confidentiality |
| Healthcare | NHS DSPT-aligned tenders, CQC compliance | Patient data security, clinical system support, audit readiness |
| Finance and insurance | FCA-regulated procurement, compliance-heavy RFPs | Data encryption, audit trails, regulatory reporting |
| Property and construction | Multi-site tenders, project-based procurement | Site-to-office connectivity, mobile device management, project security |
Working on a tender in your sector? Send it to us:
Most IT support tenders exist because something isn’t working with the current provider. Slow response times. Rising costs. Security gaps. A feeling that you’re paying for a service you’re not receiving.
If you’re switching IT provider, here’s what to prioritise:
Ask for measured response times from the past 12 months. Any provider can promise 15-minute response times on paper. We publish ours: under 15 minutes, measured continuously.
If your current IT support contract has variable billing, you already know the problem. Look for fixed per-user pricing with a clear scope document. Our IT support contract pricing is the same every month – no exceptions.
If cybersecurity is a separate line item or an add-on, your next IT support contract will have the same gap your current one does. With Cyber Kaizen, cybersecurity is included in every plan.
The transition from your current provider to your new one is the most important part of any IT support contract. Ask for a detailed plan – including parallel running, documentation, and contingency. We provide this in every tender response.
Not logos on a website. Not anonymous testimonials. Named contacts at real businesses, in a similar sector, who you can ring and ask direct questions. We provide these as standard.
Ready to switch?
Within 48 hours of receiving your ITT, RFP, or requirements document. If you need it faster, let us know and we’ll work to your deadline.
Within 48 hours of receiving your ITT, RFP, or requirements document. If you need it faster, let us know and we’ll work to your deadline.
At minimum: your headcount, current IT setup, and what you’re looking for. If you have a formal tender document, RFP, or ITT, send it directly to tenders@cyberkaizen.co.uk. If you don’t have a formal document, we can still provide a full proposal.
No. Our tender responses are free. We invest the time because we believe the quality of our response speaks for itself.
We work with businesses that have 10 to 200 employees. Below 10 users, a managed IT support contract of this calibre may not be the right investment. Above 200, we may recommend a phased approach.
Yes. We regularly respond to tenders from schools, multi-academy trusts, charities, and local government-funded organisations. We’re familiar with public sector procurement requirements and evaluation frameworks.
Our IT support contract pricing starts from £45 per user per month for our Essential plan. Exact pricing depends on your headcount, requirements, and the level of cybersecurity and strategic support you need. We provide clear, comparable pricing in every tender response.
Our standard IT support SLA includes: under 15-minute response time for remote support, same-day onsite response, 98.7% first-contact fix rate, 99.9% uptime commitment, and defined escalation procedures. Full SLA documentation is included in every tender response.
Three things. First, we respond within 48 hours – most take one to two weeks. Second, we include real pricing you can score directly – no “price on application.” Third, we include cybersecurity as standard in every plan, so you’re not comparing our Complete package against their Basic plus add-ons.
Yes. We encourage it. We’re based in St Albans, Hertfordshire and welcome site visits. You’ll meet the engineers who would actually deliver your service – not a sales team who hands you off after signing.
Forward your ITT, RFP, or requirements document to tenders@cyberkaizen.co.uk – or use the form below. You’ll receive a complete response within 48 hours.
