Hiring a full-time IT person costs £50,000 or more a year before you add employer NI, pension, training, tools, and the inconvenient fact that one person can’t cover holidays, sickness, or the breadth of skills a modern business needs.
Outsourced IT support gives you an entire team – helpdesk, engineers, cybersecurity specialists, and a virtual IT director – for a fraction of the cost. 21-minute median response times. 24/7 monitoring. CISSP-certified security. One fixed monthly fee.
Response and device figures measured across our managed clients over the last 90 days.
| Plan and Services | In-House IT Person | Outsourced IT (Cyber Kaizen) |
|---|---|---|
| Annual Cost | £50,000+ salary, NI, pension, training | From £45 per user/month (typically 50-70% less) |
| Coverage | One person. Holidays, sickness = no cover | Full team. Always covered, always available |
| Response Time | Depends if they're free | 21-minute median, measured |
| Hours | 9-5, Monday-Friday | 24/7 monitoring. Extended helpdesk hours |
| Cybersecurity | Generalist knowledge | CISSP-certified specialists. SOC monitoring |
| Skills Breadth | One person can't know everything | Network, cloud, security, M365, project management |
| Scalability | Hire another person (£40k+) | Add users to your plan |
| Strategic IT | Rarely has time (too busy firefighting) | Quarterly reviews, roadmap, budget planning |
| Holiday/Sickness | No cover | Always covered |
| Notice Period | 1-3 months if they resign | Continuous service, no single point of failure |
The MD fixes the printer. Someone’s nephew set up the server. Nobody’s managing cybersecurity, backups, or updates. Everyone wastes time on IT problems that shouldn’t be their problem.
You get a full IT department from day one. Helpdesk, monitoring, cybersecurity, Microsoft 365 management, and strategic IT planning.
Either fully replace the role, or partner your IT person with our team. They handle the strategic work; we handle the helpdesk and day-to-day support.
21-minute median response. 83% of tickets fixed within SLA. Your team contacts us directly – phone, email, or portal.
We monitor servers, workstations, network, and cloud services around the clock. We fix issues before they affect your team.
Endpoint protection, MFA, email security, monthly patching, and security awareness training. Premium plans add 24/7 SOC monitoring, MDR, and dark web monitoring.
Licensing, provisioning, security hardening, and ongoing optimisation. We typically save businesses 15–30% on licensing.
New starters are ready to work on day one. Leavers lose access immediately. Documented processes for every join and leave.
Scheduled monthly visits and emergency onsite support. We're based in Hertfordshire with coverage across the Home Counties and London.
Quarterly business reviews. Technology roadmap. Budget planning. Compliance guidance. A virtual IT director, not just a helpdesk.
Licensing, provisioning, security hardening, and ongoing optimisation. We typically save businesses 15–30% on licensing.
Free IT Health Check. We audit your current setup – infrastructure, security, cloud, network, and documentation. You get a clear report.
We present a plan with clear pricing, scope, and timeline. No hidden costs. No surprises.
We run alongside your current provider (or in-house person) during the handover. Full documentation. Full credential transfer. No gaps.
We take full responsibility. Your team has our direct contact details. Monitoring is active. Support is live. You’re covered.
Monthly reporting. Quarterly reviews. Continuous improvement. We’re your IT department now.
Most businesses we assess have at least one significant security gap they didn’t know about – and at least one area where they’re overspending. A 30-minute conversation with our team could save you thousands and give you peace of mind.
Call us: 0800 208 8456 | Email: hello@cyberkaizen.co.uk
✓ 21-minute median response · ✓ CISSP certified · ✓ 50–70% less than in-house · ✓ No long lock-in
