Hiring a full-time IT person costs £50,000 or more a year before you add employer NI, pension, training, tools, and the inconvenient fact that one person can’t cover holidays, sickness, or the breadth of skills a modern business needs.
Outsourced IT support gives you an entire team – helpdesk, engineers, cybersecurity specialists, and a virtual IT director – for a fraction of the cost. Under 15-minute response times. 24/7 monitoring. CISSP-certified security. One fixed monthly fee.
First-Contact Fix Rate
Average Response
Monitoring & Support
Supported Devices
The MD fixes the printer. Someone’s nephew set up the server. Nobody’s managing cybersecurity, backups, or updates. Everyone wastes time on IT problems that shouldn’t be their problem.
You get a full IT department from day one. Helpdesk, monitoring, cybersecurity, Microsoft 365 management, and strategic IT planning.
Your IT person is reactive – constantly firefighting. No time for projects, planning, or proactive maintenance. When they’re on holiday or off sick, nobody covers.
Either fully replace the role, or partner your IT person with our team. They handle the strategic work; we handle the helpdesk and day-to-day support.
Your break-fix provider was fine when you had 10 staff. Now you have 40, and they can’t keep up. Response times are slow. Cybersecurity is an afterthought. There’s no proactive monitoring.
We replace your current provider and bring proper structure – 24/7 monitoring, cybersecurity, documented processes, and quarterly reviews.
You’re adding staff, opening offices, moving to the cloud. Your IT needs to scale without hiring an army.
Add users to your plan. We handle onboarding, device setup, and infrastructure scaling. No recruitment delays, no training time.
Under 15-minute response. 98.7% first-contact fix rate. Your team contacts us directly – phone, email, or portal.
We monitor servers, workstations, network, and cloud services around the clock. We fix issues before they affect your team.
Endpoint protection, MFA, email security, monthly patching, and security awareness training. Premium plans add 24/7 SOC monitoring, MDR, and dark web monitoring.
Licensing, provisioning, security hardening, and ongoing optimisation. We typically save businesses 15–30% on licensing.
New starters are ready to work on day one. Leavers lose access immediately. Documented processes for every join and leave.
Scheduled monthly visits and emergency onsite support. We're based in Hertfordshire with coverage across the Home Counties and London.
Quarterly business reviews. Technology roadmap. Budget planning. Compliance guidance. A virtual IT director, not just a helpdesk.
Licensing, provisioning, security hardening, and ongoing optimisation. We typically save businesses 15–30% on licensing.
Free IT Health Check. We audit your current setup – infrastructure, security, cloud, network, and documentation. You get a clear report.
We present a plan with clear pricing, scope, and timeline. No hidden costs. No surprises.
We run alongside your current provider (or in-house person) during the handover. Full documentation. Full credential transfer. No gaps.
We take full responsibility. Your team has our direct contact details. Monitoring is active. Support is live. You’re covered.
Monthly reporting. Quarterly reviews. Continuous improvement. We’re your IT department now.
✓ Under 15-minute response · ✓ CISSP certified · ✓ 50–70% less than in-house · ✓ No long lock-in
