Managed IT support designed for growing businesses with 10 to 200 employees across Hertfordshire and London. One fixed monthly fee. No variable billing. No ambiguity. Just reliable technology, expert engineers, and a team that plans ahead so you never have to chase a fix again.
When they finally get back to you, they can't resolve the issue. Your team sits idle, deadlines slip, and you're left chasing updates on a ticket nobody seems to own.
It changes every month with no clear explanation. You're paying for things you don't understand, and nobody can tell you what value you're actually receiving.
Your people spend hours working around problems that should have been resolved months ago. Systems that should simply work don't. Printers, VPNs, email deliverability – the same issues, over and over.
Every week brings another fire. There's no roadmap, no strategy, no one looking at the bigger picture. You don't have IT leadership – you have a revolving door of break and fix tickets.
Your server goes down at 7am. Nobody can log in. Your IT company opens at 9. You've already lost two hours of productivity before anyone picks up the phone.
If this is your current experience, it doesn’t have to be. Here’s what a properly managed IT support environment looks like – and why businesses across Hertfordshire and London are making the switch.
Your team contacts us by phone or email. A qualified engineer responds – not a bot, not a queue, not a form that disappears into a system. We resolve the issue there and then, or escalate immediately with a named person accountable for the outcome.
The standard we hold ourselves to:** 98.7% of issues resolved on the first contact
We monitor every device, server, and network connection across your business around the clock. When something shows early signs of failure, we intervene before it becomes a problem your team ever notices.
What this means in practice:
Failing hardware identified and replaced before it dies
Patches and updates applied overnight, never during working hours
Security alerts acted on immediately, not queued until Monday
Dark web monitoring for compromised credentials
Incident response planning and execution
New starters set up within two hours of your request
Failing hardware identified and replaced before it dies
Licence optimisation (most businesses overpay by 15 to 30%)
Security alerts acted on immediately, not queued until Monday
Email security configured and verified (SPF, DKIM, DMARC)
SharePoint and OneDrive properly structured and backed up
Every plan includes full security – not as an upgrade, as a baseline. Technology without proper security is a liability, and we treat it accordingly.
Managed endpoint protection (Microsoft Defender for Endpoint)
Multi Factor Authentication for every user, without exception
Conditional Access policies to block risky sign ins and restrict unmanaged devices
Email threat protection including anti phishing and anti spoofing
Security awareness training for your entire team
Some issues require hands on attention. When that happens, an engineer visits your site – included in your plan, not billed as an additional charge.
Scheduled monthly or quarterly site visits (3.5 hours per visit)
Server and endpoint backup (on-premises and cloud)
Emergency onsite escalation when needed
Hardware troubleshooting and replacement coordination
Physical network and infrastructure inspection
Physical network and infrastructure inspection
Quarterly Business Reviews with actionable recommendations
Technology roadmap and budget planning aligned to your growth
Hardware lifecycle management so nothing fails without warning
Vendor coordination – we manage your ISP, telephony, and print suppliers
Vendor coordination – we manage your ISP, telephony, and print suppliers
Weekly open ticket reviews to make sure nothing is overlooked
If this is your current experience, it doesn’t have to be. Here’s what a properly managed IT support environment looks like – and why businesses across Hertfordshire and London are making the switch.
Dark web credential scan – are your company passwords already compromised?
Security gap analysis – where are the vulnerabilities?
IT cost benchmark against industry averages – are you paying more than you should?
A one page IT roadmap – what to prioritise first
First IT Partner. Basic, comprehensive support keeping operations fully stable.
High-growth businesses needing active cybersecurity posture monitoring alongside rapid support.
Regulated, scaling industries requiring zero security compromise and intensive compliance framework management.
Tell us your headcount and we’ll deliver a clear proposal within 24 hours
| YOUR CURRENT EXPERIENCE | THE CYBER KAIZEN STANDARD |
|---|---|
| Hours or days waiting for a response | Under 15 minute average response time |
| A different person every time you call | Named engineers who know your business |
| Unpredictable invoices that change monthly | Fixed monthly pricing with no surprises |
| "We'll look into it" and then silence | 98.7% of issues resolved on first contact |
| Security sold as an expensive extra | Security built into every plan as standard |
| Annual review if you're fortunate | Quarterly Business Reviews as standard |
| Reactive – waiting for things to break | Proactive – issues resolved before they reach your team |
We operate from St Albans, Hertfordshire – providing managed IT support to businesses across the region. When you contact us, you speak to an engineer who understands your environment and can be at your office within the hour if the situation requires it.
This is not a national call centre operation. We work with businesses across Hertfordshire, London, and the South East, and every client receives the same standard of managed IT support – personal, responsive, and genuinely strategic.
Outsourced IT support gives your business access to a full team of engineers, a 24/7 Security Operations Centre, and strategic IT leadership – without the overhead of hiring in-house. A single in-house IT person in Hertfordshire costs £50,000 or more in salary alone. They cannot provide round-the-clock monitoring, CISSP-certified cybersecurity expertise, and quarterly business reviews all at once. With outsourced IT support from Cyber Kaizen, you receive an entire team for a fraction of the cost.
We work with businesses across Hertfordshire and London that have between 10 and 200 employees. We understand the compliance requirements, software requirements, and operational pressures specific to your industry.
| INDUSTRY | OUR FOCUS |
|---|---|
| Legal and Law Firms | SRA compliance, document security, secure remote access, case management system support |
| Healthcare | NHS DSPT readiness, patient data security, clinical system support, role based access control |
| Finance and Accounting | Cyber Essentials, data protection, practice management software, Making Tax Digital compliance |
| Education and Schools | Microsoft 365 Education licensing, safeguarding, KCSIE compliance, BYOD device management |
| Charities and Nonprofits | Microsoft 365 nonprofit licensing (up to 90% discount), Charity Commission compliance |
| Property and Construction | Multi site support, mobile workforce connectivity, cloud migration, project management tools |
| Professional Services | Fast resolution for billable staff, Microsoft 365 optimisation, secure client collaboration |
Book your complimentary managed IT support health check. We’ll assess your current setup, identify the gaps, and provide a clear plan of action – no obligation, no pressure, no sales pitch.
Call us: 0800 208 8456 | Email: hello@cyberkaizen.co.uk
✓ Worth £1,200 · ✓ No obligation · ✓ Results within 48 hours · ✓ Limited availability – we onboard three new clients per month
We limit our onboarding to three new clients per month to make sure every managed IT support transition receives the attention it deserves. If we’re not the right fit, we’ll tell you – and recommend an alternative that is.
