- Creators of The SECUR IT Success Framework
Every business that works with us starts from the same place: IT that isn’t working the way it should. Here’s what changed when we took over.
94%
£15,200
< 15 Mins
Professional Services
45 Team Members
St Albans, Hertfordshire
Regional MSP (7 Years)
The firm had been with their IT provider for seven years. Response times had deteriorated to 24 to 48 hours. Monthly invoices fluctuated with no transparency. Their Microsoft 365 licensing hadn't been reviewed since it was first configured. Security was limited to consumer grade antivirus.x
Engineers changed every quarter. Nobody at their IT company understood the firm's specific workflows, compliance requirements, or business objectives. Technology was something they endured, not something that enabled growth.
Completed a full IT environment health check and critical cybersecurity security assessment.
Migrated their legacy Microsoft 365 setup into a properly configured and hardened secure tenant.
Deployed managed endpoint protection (MDR), Multi-Factor Authentication (MFA), and robust Conditional Access rules.
Restructured Microsoft 365 plans—shifting from E5 to Business Premium to instantly save over £8,000 yearly.
Implemented constant background infrastructure tracking and proactive remediation checks.
Established high-value Quarterly Business Reviews (QBR) with their Operations Director.
| Metric | Before | After |
|---|---|---|
| Average response time | 24 to 48 hours | Under 15 minutes |
| Monthly IT cost variation | Up to 40% | 0% – fixed monthly fee |
| Security posture | Consumer antivirus only | Full MDR, MFA, Conditional Access |
| Annual IT cost savings | – | £15,200 |
| Downtime incidents per quarter | 12+ | 1 |
| Quarterly Business Reviews | None | Every quarter, with documented actions |
Cyber Essentials
22% Reduced
100% Retained
Accounting
62 Team Members
Watford, Hertfordshire
Local Break & Fix
The practice had relied on a local technician for years – a single person handling everything from printer issues to server maintenance. When that person was unavailable, support simply didn't exist.
A key client began requiring Cyber Essentials certification from all suppliers. The practice had no pathway to certification, no understanding of the requirements, and no one capable of implementing the necessary changes. They were at risk of losing a client that represented 15% of their annual revenue.
Conducted a full security gap analysis against the Cyber Essentials framework.
Replaced the ageing on premises server with a cloud first Microsoft 365 and Azure environment.
Deployed managed endpoint protection across all 62 devices.
Configured Multi Factor Authentication, Conditional Access, and email security policies.
Implemented security awareness training and quarterly phishing simulations.
Guided the firm through the Cyber Essentials certification process from start to finish.
Took over all day to day IT support, monitoring, and vendor management.
| Metric | Before | After |
|---|---|---|
| Security posture | No formal protection | Cyber Essentials certified |
| Infrastructure | Ageing on premises server | Cloud first (Microsoft 365 and Azure) |
| Monthly IT cost | Variable (£4,200 to £6,800) | Fixed (£3,900) – 22% reduction |
| Response time | "When he's available" | Under 15 minutes |
| Key client retained | At risk | Secured with Cyber Essentials certification |
| Phishing awareness | None | 89% detection rate after training |
3-to-1 Consolidation
41% Cost Cut
78% Fewer Tickets
Property Management
28 Team Members
Hemel Hempstead and London (two offices plus remote workers)
Separate IT provider, security vendor, and Microsoft 365 consultant
The company was managing three separate technology relationships: a general IT provider for helpdesk and desktop support, a security vendor for firewall and endpoint protection, and an independent consultant for Microsoft 365. When something went wrong, all three blamed the other two. Response times were slow, costs were unpredictable, and nobody owned the overall technology strategy.
Remote workers had no standardised setup – personal devices accessing company data without Multi Factor Authentication. The two office networks had inconsistent configurations. The firm's leadership had no visibility into what their technology spend was actually delivering.
Unified all IT support ticketing, security defenses, and cloud system configurations under a single umbrella.
Implemented comprehensive device management to standardize all mobile, office-bound, and home-worker hardware.
Rolled out standardized compliance configurations, preventing unsafe, non-compliant devices from pulling company data.
Reformed their disparate Microsoft folders into a single properly secured domain structure.
Activated continuous background system auditing, next-generation antivirus protection, and automated secure backups.
Organized routine monthly engineer visits to both physical offices alongside focused strategic QBR sessions with the MD.
| Metric | Before | After |
|---|---|---|
| Technology vendors | 3 | 1 |
| Monthly technology spend | £5,400 (variable) | £3,200 (fixed) – 41% reduction |
| IT incidents per month | 23 | 5 – 78% reduction |
| Remote worker security | No standard, no MFA | Intune managed, MFA enforced, Conditional Access |
| Single point of accountability | None | Dedicated account management |
We are currently documenting additional case studies across education, healthcare, and professional services. If you’d like to speak to a current client in your industry, we’re happy to arrange a reference call.
The details differ, but the pattern is consistent: unreliable support, unpredictable costs, inadequate security, and no strategic direction. We address all four – with one team, one plan, and one fixed monthly fee.
We’ll assess your current setup and show you exactly what can improve.
Call us: 0800 208 8456 | Email: hello@cyberkaizen.co.uk
