• Creators of The SECUR IT Success Framework
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0800 208 8456

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0800 208 8456

Co-Managed IT Support

IT Tenders RFP

CO-MANAGED IT SUPPORT

Co-Managed IT Support: Augment Your Team Without Replacing Them

Your internal IT person handles the day-to-day. We handle everything they can’t: 24/7 monitoring, cybersecurity, escalation support, cloud management, and strategic planning. Your team gets stronger. Your business gets more protected. Nobody loses their job.

Book Your Free Consultation
0800 208 8456

THE PROBLEM

Your IT Team Is Good. But They Can't Do Everything.

Most businesses with 30 to 200 employees have one or two IT people. They're solid. They know the business. Staff trust them. But there's a problem:

They can't be on call 24/7

Your IT manager takes a holiday. Someone's laptop dies at 7pm on a Friday. A server alert fires at 3am on a Sunday. Who picks it up?

They can't be experts in everything

Your internal team knows your business systems inside out. But cybersecurity? Cloud architecture? Azure migrations? Compliance frameworks? Nobody can be an expert in all of it

They're buried in reactive work

Password resets, printer issues, "my email isn't working." Your IT person spends 80% of their time firefighting and 20% on strategic work. It should be the other way round.

They're a single point of failure

If your IT person leaves, retires, or is off sick for a month, your entire technology operation depends on one person's knowledge. That's a business risk, not just an IT problem.

Co-managed IT support fixes all four problems without replacing anyone.

HOW CO-MANAGED IT SUPPORT WORKS

What Your Internal Team Gets When We Stand Behind Them

  • 24/7 Monitoring and Escalation Support

We monitor your servers, network, endpoints, and cloud environment around the clock. When something falls outside your internal team’s hours, expertise, or capacity, it escalates to us. Your IT person picks it up in the morning with a full resolution report.

What this covers:

We Are Specialists, Not Generalists

Overflow ticket handling during busy periods

Third-level escalation for issues your team can't resolve

Vendor liaison (Microsoft, Dell, Cisco, ISP) so your team doesn't spend hours on hold

  • Cybersecurity Layer
This is where most internal IT teams need the most help. We add a complete cybersecurity layer alongside your existing team, managed by CISSP-certified engineers.

What we provide:

24/7 SOC monitoring (Security Operations Centre)

Managed Detection and Response (MDR) across all endpoints

Email security management (anti-phishing, anti-spoofing, DMARC)

Security awareness training for staff

Incident response planning and execution

  • Cloud and Microsoft 365 Management

Your internal IT team manages the day-to-day. We manage the tenant-level configuration, security hardening, and licensing optimisation that requires specialist knowledge.

What we handle:

Microsoft 365 security configuration and hardening

Conditional Access and MFA policy management

SharePoint and Teams governance

Azure infrastructure management (if applicable)

Backup configuration and monitoring

  • Strategic IT Planning
Your IT person is excellent at keeping things running. But who plans the next 12 to 36 months? We provide the strategic layer: quarterly reviews, technology roadmaps, and budget planning.

What we deliver:

Quarterly Business Reviews (QBRs) with you and your IT team

Managed Detection and Response (MDR) across all endpoints

Technology roadmap aligned with your business objectives

Annual budget planning for IT and cybersecurity

Vendor evaluation and procurement guidance

Project scoping for infrastructure upgrades and migrations

Board-level IT reporting (plain English, not technical jargon)

  • Backup, Disaster Recovery, and Business Continuity

Your internal team manages the daily operations. We design, implement, and test the safety net that protects everything if the worst happens.

What we set up:

Microsoft 365 backup (Exchange, SharePoint, OneDrive, Teams)

Server and endpoint backup (on-premises and cloud)

Disaster recovery planning and documentation

Quarterly backup testing and recovery verification

Business continuity plan development

Who Is This For?

Co-Managed IT Support Is Built for Businesses Like Yours

Co-managed IT support works best for businesses with 30 to 200 employees who have at least one internal IT person but need more capability, more coverage, or more expertise than that person alone can deliver.
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You're a good fit for co-managed IT support if:

You have an internal IT person or team who handles day-to-day operations

Your IT team is stretched thin and spending too much time firefighting

You need cybersecurity expertise but can't justify a dedicated security hire

Your IT person takes leave and there's nobody to cover them

You want strategic IT advice, not just break-fix support

You're growing, and your IT demands are outpacing your internal team's capacity

You've considered outsourcing IT entirely but don't want to lose your internal knowledge

You're not a good fit if:

You have no internal IT team at all (you want our [Managed IT Support](/it-support/) instead)

You're looking for a break-fix provider to call when things go wrong (that's not how we work)

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How It Works

How We Integrate With Your Team

Assessment

We sit down with your IT team and your leadership. We learn what they're responsible for, where they're stretched, and what keeps them up at night. No assumptions. No pre-packaged solution.

Scope and Agreement

We agree exactly which responsibilities sit with your internal team and which sit with us. This is documented, clear, and shared with everyone. No ambiguity about who does what.

Integration

We connect to your systems, install our monitoring and security tools, and integrate with your internal team's workflows. Your IT person gets a direct line to our engineering team. They're not calling a helpdesk. They're collaborating with peers.

Ongoing Partnership

We operate as an extension of your team. We attend your IT meetings when helpful. We share knowledge, not hoard it. Your internal team gets stronger over time, not dependent on us.

Comparison

Co-Managed IT vs Fully Outsourced IT vs Going It Alone

GOING IT ALONE TYPICAL IT PROVIDER CYBER KAIZEN
Coverage Business hours only 24/7 24/7
Cybersecurity Basic antivirus Varies by provider CISSP-led, SOC-backed
Internal knowledge Strong Lost over time Retained and expanded
Strategic planning Limited (too busy firefighting) Depends on provider Quarterly reviews, roadmap, budget planning
Staff continuity Single point of failure Shared team Your person + our team
Cost 1 salary + tools + training Full outsourcing fee Fraction of a second hire
Your IT person's experience Isolated, overloaded Replaced Supported, developed, empowered
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Frequently Asked Questions About IT Support in North London

Everything you need to know about our IT support services in North London.
Will you try to replace our IT person?
No. Full stop. Co-managed IT support exists specifically to make your internal IT team more effective, not to phase them out. We’ve never replaced an internal IT team member, and we never will. If your IT person is good, we make them better. If they have gaps, we fill them.
Your IT person gets direct access to our engineering team via phone, email, and our shared ticketing system. They can escalate issues, request advice, or hand off tasks that fall outside their expertise. We respond in under 15 minutes on average. It feels like having a larger team sitting next to them.
This is one of the biggest reasons businesses choose co-managed support. If your IT person leaves, we already know your environment, your systems, and your users. We step up coverage immediately while you recruit. No panic. No knowledge loss.
It depends on what you need us to cover. A typical arrangement for a 50-person business with one internal IT person costs significantly less than hiring a second full-time IT person. We provide a clear, fixed monthly fee based on your scope. No per-ticket charges.
Yes. Many businesses start with the cybersecurity layer because it’s the biggest gap, then add monitoring, cloud management, or strategic planning over time. There’s no pressure to buy everything on day one.
Yes. While we’re based in St Albans, our co-managed IT support is delivered remotely for day-to-day operations, with onsite visits for Hertfordshire and surrounding counties when needed.

READY TO STRENGTHEN YOUR TEAM?

Find Out How Co-Managed IT Support Would Work for Your Business

Book a free consultation. We’ll sit down with you and your IT team, understand where the gaps are, and show you exactly how we’d integrate without replacing anyone.

Book Your Free Consultation

Call us: 0800 208 8456  |  Email: hello@cyberkaizen.co.uk

No obligation. No pressure. Just an honest conversation about what your internal team needs.