Stop Losing Productive Hours to IT Problems
IT support for small businesses that actually delivers. Managed IT and cybersecurity for growing businesses with 10 to 200 employees. One fixed monthly fee. Under 15-minute average response time. Proactive monitoring, real security, and an engineer who knows your name – not a ticket number.
You ring, you leave a message, you wait. Meanwhile your team is stuck, your clients are waiting, and you're losing money. You shouldn't have to chase someone you're paying to help you.
Every month it's different. There are charges for things you don't understand, hourly fees for problems that shouldn't have happened, and no one who can tell you what value you're actually receiving.
You've read the headlines. You know 47% of UK small businesses were hit by a cyber attack or breach last year (DCMS 2024). But your current provider doesn't talk about security unless you bring it up – and even then, the answer is vague.
Your people spend hours working around problems that should have been fixed months ago. Systems that should simply work don't. Printers, VPNs, email deliverability – the same issues, over and over.
Fast, Friendly IT Help Whenever You Need It
Pick up the phone, send an email, or log a ticket – whatever works for you. Our average response time is under 15 minutes, and 98.7% of issues are resolved on the first contact. No call centres. No ticket queues. Just qualified engineers who already know your setup.
What this means for your team: Problems get fixed fast. Your people spend less time waiting and more time working.
Every plan includes managed endpoint protection, multi-factor authentication, email threat filtering, and proactive monitoring – built in, not bolted on. Our CISSP-qualified team stays ahead of threats so you don't have to.
What this means for your business: You're protected against the threats that put 47% of UK SMBs at risk. And you can prove it to your insurers, clients, and auditors.
We monitor every device, every server, and every network connection across your business around the clock. When something shows early signs of failure, we intervene before it becomes a problem your team ever notices.
What this means in practice: Fewer interruptions. Fewer emergencies. The kind of IT experience where you forget we're even there – because everything just works.
One price per user, per month. No hourly charges, no per-ticket fees, no "out of scope" invoices. Your team can ring us as often as they need – it's all included.
What this means for your budget: Predictable IT costs you can plan around. No more surprise invoices. The FD's favourite kind of IT contract.
Most businesses use about 20% of the Microsoft 365 features they pay for. We configure, secure, and optimise your tenant so your team gets the full value – and so you stop paying for licences nobody uses.
What this means for your business: Better collaboration, better security, and often measurable cost savings from day one.
Within your first 30 days, we create a formal IT and cybersecurity strategy for your business – a clear roadmap covering your current posture, the risks you face, and what we'll do about them over the next 12 months. We review this with you quarterly.
What this means for your leadership team: Something concrete to share with your board, your insurers, or your auditors. IT spend that's planned and predictable, not a series of nasty surprises.
A no-obligation assessment of your current IT and security setup. We audit your infrastructure, licensing, security posture, and costs – and give you an honest report. No jargon, no pressure.
Based on the health check, we create a clear roadmap that aligns your technology with your business goals. We recommend the right package – nothing more than you need, nothing less than you deserve.
We handle everything – including the handover from your current provider. Our 3-phase transition (Shadow → Parallel → Cutover) means your team feels nothing. Zero downtime. Zero missed tickets.
Unlimited support from day one. Proactive monitoring. Security management. Quarterly business reviews. A named account manager who knows your business inside out.
First IT Partner. Basic, comprehensive support keeping operations fully stable.
High-growth businesses needing active cybersecurity posture monitoring alongside rapid support.
Regulated, scaling industries requiring zero security compromise and intensive compliance framework management.
Not sure which IT support plan for your small business? Book a free consultation and we'll recommend the right fit. No pressure, no obligation..
Whether you’re tendering for a new IT support contract or reviewing your current one, here’s how we structure our agreements.
Contract Details Table
| Typical IT Provider | Cyber Kaizen | |
|---|---|---|
| Response time | Hours to days | Under 15 minutes |
| First-contact resolution | 50–70% | 98.7% |
| Cybersecurity included | Extra cost or not offered | Built into every plan |
| Pricing model | Hourly or per-ticket | Fixed monthly fee – unlimited support |
| Proactive monitoring | Basic or reactive | 24/7 with automated remediation |
| Microsoft 365 management | Login issues only | Full tenant management, security hardening, licence optimisation |
| Annual review (maybe) | Annual review (maybe) | Quarterly business reviews with written roadmap |
| Onboarding approach | "Here's the helpdesk number" | 3-phase transition with named project manager |
| Contract terms | Multi-year lock-in | 12-month partnership, then 12-month rolling |
Smooth Transition – Zero Disruption
We run in parallel with your existing provider before we take over. Our 3-phase model (Shadow → Parallel → Cutover) means your team won't feel the switch.
We manage the entire handover – credentials, documentation, the awkward conversations. You don't manage the breakup; we do.
If we don't meet our SLAs in the first three months, you can walk away – no penalty, no fees, no hard feelings.
One fixed price per user, per month. Your invoice will match your quote. No bolt-ons, no "out of scope" charges.
Practice management integration, Microsoft 365 optimisation, client data protection, DPA compliance
Mobile workforce support, site-to-office connectivity, project management tools, BYOD security
Microsoft 365 Education licensing, safeguarding compliance (KCSIE), device management
NHS DSPT readiness, patient data security, clinical system support, role-based access control
Cyber Essentials, data protection, practice management software, Making Tax Digital compliance
Microsoft 365 nonprofit licensing (up to 90% discount), Charity Commission compliance
IT support for small businesses should cover more than just fixing broken laptops. As your business grows from 10 to 50 to 200 employees, your IT requirements evolve – and your IT support should evolve with you. Here’s what a complete small business IT support package should include as a minimum:
| Capability | Why It Matters for Small Businesses |
|---|---|
| Unlimited helpdesk support | Your team can call as often as they need without worrying about per-ticket charges |
| 24/7 monitoring | Issues caught and resolved before they affect your team – even overnight |
| Cybersecurity built in | SMBs are the #1 target for cyber attackers. Security must be included, not optional |
| Microsoft 365 management | Proper configuration, licence optimisation, and security hardening |
| Fixed monthly pricing | Quarterly reviews and a 12-month roadmap – not just break-fix |
| Strategic IT planning | Quarterly reviews and a 12-month roadmap – not just break-fix |
| Vendor management | When remote support isn't enough, an engineer visits your office |
| Vendor management | We manage your ISP, telephony, and print suppliers so you don't have to |
Switching to Cyber Kaizen was one of the best decisions we’ve made for our business. Their support team is not only responsive but incredibly proactive. The difference has been night and day.
Our managed IT support packages start from £45 per user, per month for our Standard plan. The exact cost depends on the number of users and the level of protection you need. We provide a clear, itemised quote after your free consultation – no hidden costs, no hourly billing.
Under 15 minutes. We resolve 98.7% of all issues on the very first contact. For critical issues, our 24/7 Security Operations Centre provides round-the-clock monitoring and incident response.
Yes. Cloud-based tools, secure remote access, and mobile device management are included. Your team works securely from the office, from home, or on the move – same experience everywhere.
Our head office is in St Albans, Hertfordshire. We serve businesses across Hertfordshire, London, and the South East. We provide remote support with under 15-minute response times, plus onsite visits when needed – included in Standard and Premium plans.
We make the exit as smooth as the entry. Full documentation, all credentials, and a cooperative handover. We believe you should stay because we’re excellent – not because leaving is painful.
No. Our 3-phase transition model (Shadow → Parallel → Cutover) is designed for zero disruption. We run alongside your current provider before taking over. We’ve done this many times – your team won’t feel the switch.
All day-to-day IT support, monitoring, cybersecurity, patch management, Microsoft 365 management, and quarterly business reviews. One fixed price. No per-ticket charges. No hidden extras. If something falls outside standard support (e.g., an office move or new infrastructure deployment), we quote it separately and agree costs in advance.
We ask for a 12-month initial partnership – because doing IT properly takes commitment from both sides. But we back it with a 90-day service guarantee: if we don’t meet our SLAs in the first three months, you can exit early with no penalty. After year one, your agreement rolls on a 12-month rolling contract.
We specialise in businesses with 10 to 200 employees. This is our sweet spot – big enough to need proper IT management, but not so big that you need an enterprise provider. Our pricing, processes, and team are built specifically for businesses your size.
Our leadership team holds CISSP certification (the gold standard in cybersecurity). We are a Microsoft Partner with Microsoft 365 Enterprise Administrator Expert accreditation. We are also a Cisco Partner and registered Veeam Cloud Service Provider.
Yes. We encourage it. We’re based in St Albans, Hertfordshire and welcome site visits. You’ll meet the engineers who would actually deliver your service – not a sales team who hands you off after signing.
Most businesses we assess have at least one significant security gap they didn’t know about – and at least one area where they’re overspending. A 30-minute conversation with our team could save you thousands and give you peace of mind.
Call us: 0800 208 8456 | Email: hello@cyberkaizen.co.uk
✓ No obligation · ✓ No pressure · ✓ Results within 48 hours · ✓ Under 15-minute response times from day one
If we assess your setup and everything is genuinely in great shape, we’ll tell you. We’d rather earn your trust than your business.
