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IT Support for Insurance Companies

Managed IT and Cybersecurity for Insurance Firms That Handle Sensitive Client Data

Insurance companies process sensitive personal and financial data every day. Policy details, claims information, medical records, financial assessments – all of it is regulated, all of it is a target, and all of it requires IT systems that are secure, reliable, and properly managed.
Cyber Kaizen provides IT support for insurance companies and brokers with 10 to 200 employees. CISSP-certified cybersecurity. Under 15-minute response times. FCA compliance support. One fixed monthly fee.
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First-Contact Fix Rate

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Monitoring and Support

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Supported Devices

Audited System Performance

Our Core Performance Metrics

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First-Contact Fix Rate

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Monitoring and Support

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The Challenges

Why Insurance Companies Need Specialist IT Support

FCA regulation requires proper IT governance

FCA-regulated insurance firms must demonstrate operational resilience, data security, and business continuity. Your IT infrastructure is central to meeting these obligations. We understand FCA requirements and build compliance into your systems from day one.

Claims data is high-value personal information

Names, addresses, medical information, financial details, and claims histories – insurance data is exactly what identity thieves and fraud rings target. Standard antivirus is not enough. You need layered cybersecurity that protects data at every level.

Multi-platform environments are the norm

Insurance firms typically use a mix of platforms – broking systems, claims management, CRM, accounting software, and document management. Your IT provider needs to support the full stack, not just the email.

Remote and hybrid working needs proper security

Underwriters working from home, claims handlers across multiple offices, brokers on the road – your team accesses sensitive data from everywhere. Without proper device management and access controls, every remote worker is a potential security gap.

Our Service

IT Support for Insurance - What's Included

Expert IT management for brokers and underwriters, ensuring operational resilience and full regulatory alignment.

Unlimited Helpdesk Support

Under 15-minute response time. 98.7% first-contact fix rate. Direct access to qualified engineers who understand the pace of the insurance market.

24/7 Monitoring and Alerting

Continuous oversight of your entire infrastructure—servers, network, cloud platforms, and endpoints—to prevent disruption before it affects your brokers.

Cybersecurity for Insurance

FCA & Regulatory Compliance

Insurance Platform Support

Comprehensive support for your broking systems, claims management software, CRMs, and accounting tools. We handle the technical vendor liaison for you.

Microsoft 365 Management

Licensing, configuration, and security hardening. We typically save insurance firms 15–30% through licensing optimisation and proper auditing.

Secure Remote Working

Enabling your hybrid workforce with robust device management, conditional access policies, and data loss prevention to keep sensitive client data secure.

Data Backup & Disaster Recovery

Business continuity is non-negotiable. We provide full backup with offsite replication, documented DR plans, and regularly tested recovery procedures to ensure you're always operational.

Who We Work With in Insurance

Insurance Firms We Support

Type

Specific Needs

Frequently Asked Questions About IT Support for Insurance Companies

Everything you need to know about our IT support services for Insurance Companies.
Do you understand FCA compliance requirements for IT?
Yes. We work with FCA-regulated firms and understand the operational resilience, data security, and business continuity requirements. We build these into your IT infrastructure.
Our plans start from £45 per user per month. All plans include unlimited helpdesk, 24/7 monitoring, cybersecurity, and Microsoft 365 management.
Yes. We provide first-line support for your insurance platforms and manage the vendor relationship for complex issues. One point of contact.
Advanced email security with anti-spoofing, BEC detection, DMARC enforcement, multi-factor authentication, and targeted staff training on insurance-specific fraud scenarios.
Yes. We guide you through the full Cyber Essentials process – assessment, remediation, and certification. Increasingly required by FCA and cyber insurers.

IT Support for Insurance Security That Matches Your Regulatory Standards

Book a free consultation with our team. We’ll review your current IT setup, identify any compliance or security gaps, and provide a clear proposal – no obligation.

Call us: 0800 208 8456  |  Email: hello@cyberkaizen.co.uk