- Creators of The SECUR IT Success Framework
The five-pillar framework that turns your IT from a constant headache into a genuine business advantage.
Worth £1,200. No obligation. We’ll show you exactly where you stand against each pillar.
Fast, friendly IT help whenever you need it
Stay modern, stay competitive, stay ahead
Full visibility over your systems – no surprises
One joined-up IT strategy, built around your business
Proactive protection that stops threats first
Pick up the phone, send an email, or log a ticket – whatever works for you. Urgent issues are prioritised automatically. Our average response time is under 15 minutes. Not a promise to call back. A qualified engineer working on your issue.
We monitor your systems around the clock. Many issues are detected and fixed automatically – before they ever reach your desk. You shouldn't have to tell us something's broken. We should already know.
We listen to the full picture, ask the right questions, and keep you informed every step of the way. No one likes being made to feel daft for asking a question. That doesn't happen here.
Every issue is tracked, escalated properly, and resolved. If an issue needs specialist attention, we escalate it with full context – so you never repeat yourself. You'll always know the status and the expected resolution time.
We maintain a complete register of every laptop, desktop, phone, and user in your business. When something needs attention, we know exactly what we're dealing with. No guesswork. No delays.
We identify what's outdated and plan upgrades that make sense for your business. Not just what's newest, but what's right. Every change is tested and transitioned smoothly to minimise disruption.
Cloud-based tools, smooth collaboration, and secure remote access. Your team can work from the office, from home, or on the move, with the same experience everywhere.
New laptop, accounts, email, and permissions – configured and ready before your new hire walks through the door. Two working days' notice is all we need. When someone leaves, access is removed the same day. No loose ends.
We don't just install new tools and walk away. We help your people adopt them properly – with guidance, training, and ongoing support – so new technology actually gets used.
We integrate your business applications so your team can sign in once and access everything they need. No more juggling ten different passwords or wasting time switching between disconnected systems.
Every account is protected with an extra login step – like a code sent to your phone – so even if a password is stolen, your accounts stay safe. We manage the policies so your team stays secure without getting locked out every five minutes.
A complete, always up-to-date record of every device, every software licence, and every user. You'll always know what you're paying for, whether it's being used, and when it needs replacing. Stop paying for things nobody uses.
We apply security updates and patches across your entire estate – tested first, rolled out smoothly, with no nasty surprises. Outdated software is one of the easiest ways hackers get in. We close that door.
Whether it's Cyber Essentials, GDPR, or your industry's own requirements, we help you understand where you stand, what gaps exist, and what needs fixing – in plain English, not legalese.
Within the first 30 days, we create a formal IT and cybersecurity strategy for your business – a written roadmap covering your current posture, the risks you face, and what we're going to do about them over the next 12 months. This isn't a generic template. It's specific to your business, your industry, and your goals.
We review your strategy quarterly through structured business reviews with clear recommendations, lifecycle planning for your hardware, and honest budget guidance. IT spend becomes planned and predictable. Not a series of nasty financial surprises.
We consolidate overlapping systems and simplify your setup, so your team isn't drowning in apps they don't need and tools that don't talk to each other.
We deal with your IT vendors so you don't have to chase three different companies when something goes wrong. One relationship. One point of contact. One number to ring.
Every recommendation we make ties back to your business objectives. We're not just keeping the lights on. We're helping you grow, compete, and operate more efficiently.
Real-time alerts, a dedicated team watching over your systems around the clock, and a documented response plan. If something does get through, we contain it fast, minimise the damage, and get you back to normal.
Your team is your first line of defence. We run regular training sessions, simulated phishing emails, and bite-sized learning modules – so your people know how to spot a scam before they click.
We limit admin rights, enforce role-based permissions, and monitor privileged accounts – closing the gaps that hackers exploit.
Your critical data is encrypted, backed up to secure locations, and recoverable. We don't just set it and forget it. We test the recovery process regularly, prove it works, and document exactly how we'd get you back up and running if disaster struck.
Spam filtering, advanced threat detection, web content filtering, and firewall monitoring – multiple layers of protection working together to stop threats before they ever reach your team's inbox.
We scan your systems for weaknesses, check your configurations, and give you a clear report on what needs attention – before an attacker finds it first.
| Metric | Typical IT Provider | Cyber Kaizen (SECUR IT) |
|---|---|---|
| Support | Ring and wait. Chase for updates. Repeat yourself every time. | Under 15-minute response. 98.7% first-contact fix rate. You never repeat yourself. |
| Evolve | Maintain the status quo. No roadmap. No planning. | Formal 12-month strategy. Quarterly reviews. Technology that moves your business forward. |
| Control | You don't know what you've got. Neither do they. | Complete asset register. Licence audits. You know exactly what you're paying for. |
| Unify | Disconnected tools. Multiple vendors. Finger-pointing when things go wrong. | One team. One strategy. One point of contact for everything IT. |
| Resist | Basic antivirus. Hope for the best. | Layered cybersecurity. 24/7 monitoring. Tested backups. Trained staff. |
We audited their entire environment – 62 devices, 53 user accounts, 4 shared drives, 1 legacy server – while their existing provider continued as normal. The client felt nothing.
Both providers were active. We onboarded monitoring, deployed endpoint protection, and tested backup recovery. Two issues were caught that their previous provider had missed entirely.
We formally exited the old provider, handled all communication and credential handovers, and became the single point of contact. Zero downtime. Zero missed tickets.
| Metric | Before | After |
|---|---|---|
| Average response time | 4+ hours | Under 12 minutes |
| Security vulnerabilities (open) | 3 critical (18+ months open) | 0 (closed in week 1) |
| Annual IT spend | Overpriced | Reduced by £14,400/year |
| User complaints (60-day window) | Frequent | Zero |
– Operations Manager, Professional Services Firm (50 employees, Hertfordshire)
No setup charges. No migration fees. No surprise invoices. The switch to Cyber Kaizen costs you nothing.
A phased, three-stage handover: Shadow (we learn your setup), Parallel (both providers active), Cutover (we take full ownership). Your team notices the improvement, not the disruption.
If we don't meet our agreed SLAs in the first 90 days, you can exit early – no penalty, no fees owed, no hard feelings. After 12 months, your agreement rolls on a 12-month rolling contract.
One fixed price per user, per month. Your monthly invoice matches your quote. If something falls outside standard support, we tell you upfront, scope it, and quote it before any work begins.
We manage the entire handover with your outgoing IT company. Credentials, communication, the awkward conversations – all of it. You don't manage the breakup. We do.
Every month, you receive a clear report: tickets raised and resolved, response and fix times vs SLA targets, security events handled, and proactive work completed. You see exactly what you're paying for.
per user, per month
per user, per month
Book a free, no-obligation IT Health Check. We’ll assess your current setup against all five pillars, identify the gaps, and show you exactly what “structured IT” looks like for your business. No hard sell. No jargon. Just an honest conversation about your IT.
