Financial services firms handle some of the most sensitive data in any industry. Your clients trust you with their money, their investments, their pensions, and their personal information. If your IT support doesn’t match the level of trust your clients place in you, that’s a problem.
Generic IT support works for generic businesses. Financial services is not generic. Your sector has specific regulatory requirements, higher-than-average cybersecurity risks, and zero tolerance for downtime during trading hours or client-facing operations. Here’s what we see when financial services firms come to us from their previous IT provider:
FCA-regulated firms have specific requirements around data security, access controls, and business continuity. Most generalist IT providers don't know what the FCA expects – and that gap only shows up during an audit or, worse, after a breach. Our team understands FCA compliance requirements and builds them into your IT infrastructure from day one.
Financial services is one of the most targeted sectors for cyber attacks in the UK. Business email compromise, invoice fraud, credential theft, and ransomware are daily threats. If your IT provider treats cybersecurity as an optional add-on rather than a fundamental part of your service, you're exposed. Our IT support for financial services includes cybersecurity as standard in every plan.
When a trader can't access their platform, when a client meeting is disrupted by IT issues, when payroll processing halts because a server is down – every minute matters. Our average response time is under 15 minutes, and 98.7% of issues are resolved on first contact.
Financial services firms grow. They acquire. They change platforms. They adopt new regulations. If your IT provider only fixes things when they break, you don't have a technology partner – you have a helpdesk. We provide quarterly business reviews, technology roadmaps, and budget planning as part of our Standard and Premium plans.
Every service below is included in our managed IT support for financial services. No add-ons. No surprise charges. One fixed monthly fee per user.
Your team contacts us directly – by phone, email, or our support portal. No ticket queues. No first-line gatekeepers. Under 15-minute average response time for remote issues. Same-day onsite support when needed.
We monitor your servers, workstations, network equipment, and cloud services around the clock. When something goes wrong – or when something is about to go wrong – we know before you do and act immediately.
Full-lifecycle Microsoft 365 management – from licensing and provisioning to configuration, security hardening, and ongoing optimisation. We typically save financial services firms 15–30% on their Microsoft licensing through proper auditing and right-sizing.
We manage the relationship with your line-of-business software providers, your ISP, your telephony provider, and any other technology vendors. One point of contact for everything technology-related.
Quarterly business reviews with your senior team. Technology roadmap planning. Budget forecasting. Licensing optimisation. Compliance readiness checks. This is the difference between having an IT provider and having an IT partner.
Financial Services Firms We Support
We don't just fix computers. We understand what the FCA, ICO, and Cyber Essentials schemes require from your IT infrastructure. We build compliance into your systems from the start – not as an afterthought.
Most IT support companies sell cybersecurity as a separate product. With us, it's part of every plan. You get endpoint protection, email security, multi-factor authentication, and security awareness training as standard. Premium plans add 24/7 SOC monitoring and managed detection and response.
Your IT support team is led by CISSP-certified professionals with 20+ years of experience. That's the same certification held by security architects at major banks. You don't get a trainee – you get the team that trains the trainees.
No hourly billing. No variable costs. No surprise invoices. Our IT support for financial services is priced per user, per month, on a fixed fee. Your IT costs are the same every month – which is exactly what a finance professional expects.
We deliberately limit the number of clients we support. Your business gets named engineers who know your setup, your software, and your people. Not a call centre. Not a ticket queue.
Call us: 0800 208 8456 | Email: hello@cyberkaizen.co.uk
