Every business that works with us starts from the same place: IT that isn’t working the way it should. Here’s what changed when we took over.
| Detail | Value |
|---|---|
| Industry | Professional Services (Consultancy) |
| Employees | 45 |
| Location | St Albans, Hertfordshire |
| Previous Provider | Regional MSP |
The firm had been with their IT provider for seven years. Response times had deteriorated to 24 to 48 hours. Monthly invoices fluctuated with no transparency. Their Microsoft 365 licensing hadn’t been reviewed since it was first configured. Security was limited to consumer grade antivirus.
Engineers changed every quarter. Nobody at their IT company understood the firm’s specific workflows, compliance requirements, or business objectives. Technology was something they endured, not something that enabled growth.
| Typical IT Provider | Cyber Kaizen (SECUR IT) | |
|---|---|---|
| Support | Ring and wait. Chase for updates. Repeat yourself every time. | Under 15-minute response. 98.7% first-contact fix rate. You never repeat yourself. |
| Evolve | Maintain the status quo. No roadmap. No planning. | Formal 12-month strategy. Quarterly reviews. Technology that moves your business forward. |
| Control | You don't know what you've got. Neither do they. | Complete asset register. Licence audits. You know exactly what you're paying for. |
| Unify | Disconnected tools. Multiple vendors. Finger-pointing when things go wrong. | One team. One strategy. One point of contact for everything IT. |
| Resist | Basic antivirus. Hope for the best. | Layered cybersecurity. 24/7 monitoring. Tested backups. Trained staff. |
| Detail | Value |
|---|---|
| Industry | Accounting |
| Employees | 62 |
| Location | Watford, Hertfordshire |
| Previous Provider | Local break and fix IT company |
The practice had relied on a local technician for years – a single person handling everything from printer issues to server maintenance. When that person was unavailable, support simply didn’t exist.
A key client began requiring Cyber Essentials certification from all suppliers. The practice had no pathway to certification, no understanding of the requirements, and no one capable of implementing the necessary changes. They were at risk of losing a client that represented 15% of their annual revenue.
| Metric | Before | After |
|---|---|---|
| Security posture | No formal protection | Cyber Essentials certified |
| Infrastructure | Ageing on premises server | Cloud first (Microsoft 365 and Azure) |
| Monthly IT cost | Variable (£4,200 to £6,800) | Fixed (£3,900) – 22% reduction |
| Response time | When he's available | Under 15 minutes |
| Key client retained | At risk | Secured with Cyber Essentials certification |
| Phishing awareness | None | 89% detection rate after training |
| Detail | Value |
|---|---|
| Industry | Property Management |
| Employees | 28 |
| Location | Hemel Hempstead and London (two offices plus remote workers) |
| Previous Setup | Separate IT provider, security vendor, and Microsoft 365 consultant |
The company was managing three separate technology relationships: a general IT provider for helpdesk and desktop support, a security vendor for firewall and endpoint protection, and an independent consultant for Microsoft 365. When something went wrong, all three blamed the other two. Response times were slow, costs were unpredictable, and nobody owned the overall technology strategy.
Remote workers had no standardised setup – personal devices accessing company data without Multi Factor Authentication. The two office networks had inconsistent configurations. The firm’s leadership had no visibility into what their technology spend was actually delivering.
| Metric | Before | After |
|---|---|---|
| Technology vendors | 3 | 1 |
| Monthly technology spend | £5,400 (variable) | £3,200 (fixed) – 41% reduction |
| IT incidents per month | 23 | 5 – 78% reduction |
| Remote worker security | No standard, no MFA | Intune managed, MFA enforced, Conditional Access |
| Single point of accountability | None | Dedicated account management |
We are currently documenting additional case studies across education, healthcare, and professional services. If you’d like to speak to a current client in your industry, we’re happy to arrange a reference call.
We’ll assess your current setup and show you exactly what can improve.
Call us: 0800 208 8456 | Email: hello@cyberkaizen.co.uk
